Neda Nahid 
Support Account Manager bei NetApp | Master in Transition Management, and MBA in the field of Marketing​

NetApp, Germany, Hamburg (May 2021 - Today)

Support Account Manager
 

Key Deliverables:

• ​Serve as the primary point of contact for assigned NetApp customers, delivering exceptional service, clear communication, and end‑to‑end ownership of support activities.

• Collaborate with customer stakeholders to uncover needs and design solutions that improve the experience and reliability of their NetApp environment.

• Monitor account health and performance using AutoSupport/Digital Advisor data; proactively address risks and trends to safeguard uptime and satisfaction.

• Coordinate with sales and technical teams to resolve inquiries and incidents efficiently, ensuring aligned priorities and rapid follow‑through.

• Build and sustain senior‑level relationships, acting as the voice of the customer within NetApp and driving long‑term success through structured service reviews and actionable reporting.

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NetApp, Germany, Neu-Isenburg (Februar 2019 - 2021)
Werkstudent

• Backlog Management

• Projekt Management

 

Mitoconnect Technologies (Rahbord Negar Amitis), Iran, Tehran (Des. 2016 - Sep. 2017)

Sales Solution Manager 

 

Key Deliverables:

• Work with marketing department to understand and communicate marketing messages to the field.

• Prepare budgets and approve expenditures.

• Evaluate competition in the marketplace by comparing products, services, sales, pricing and promotions.

• Work with manufacturing / operations and product development to coordinate and ensure test work is complete.

 

SELLBYTEL (NETAPP-PROJEKT), Malaysia, Kuala Lumpur (February 2013 - August 2016)

Project Team Lead (CEMEA Region)

 

Key Deliverables:

• Ensuring efficient management and tracking of projects of major customers in Germany, Switzerland and Austria.

•  identifying resources, planning, execution and allocation to projects

• Provide a weekly compliance report in an effective manner to manage project execution

• Motivate the team to achieve high standards according to KPIs

• Work closely with other team leaders, supervisors and stakeholders to find out their needs
  Implement the projects accordingly

• Intervene as needed to help the group resolve issues

• Instruct and train team members to participate effectively on the team

• Provide status reports on team activities based on the program plan or schedule

• Provide guidance to the team based on management's instructions

• Responsible for Queue Watch (Perform ongoing assessment and adjustment within a specified Time, monitor all projects in process to completion).

 

 

EASTIN HOTEL, Malaysia, Petaling Jaya (May 2012 - January 2013)

Sales Coordinator 

 

Key Deliverables:

• Respond to all incoming sales inquiries

• Prepare sales kit and brochures as needed

• Prepare pro forma invoice

• Perform sales blitz

• Perform hotel inspections

• Prepare all types of proposals, bid for function and wedding for catering, contract agreement for TA, Tactical Promo for FIT or GIT booking, Corporate Rate, Long Stay, Special Negotiated Rate and Government / Embassy Agreements.

• Check the event room availability and schedule an appointment for guests and managers.

• Update company and customer information in the opera system.

• Customize special menus to functions and collaborate with chef
  
  Administration :

• Raise GBF (group booking form and send to reservation) 

• Preparing the next day arrival report

• Preparing the production statistics form

• Provide update on weekly participation in TMS

• Order business card for the department

• Preparing daily report on sales activities

 

 

DIBAYE KARAFARIN, Iran, Tehran (Jan. 2009 - Oct. 2010)

Insurance Claims and Processing Administrator
 

Key Deliverables:

• Issue the insurance policies

• Troubleshoot customer complaints regarding sales and service

• Receive information from policyholders to verify accuracy and completeness of information Application forms, related documents, and company records

• Update existing policies and records in the system

• Generate content for the sales and marketing department

• Prepare sales and corporate presentations for all types of projects in the company